Returns & Exchanges

At Bristol General Store, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, we offer returns or exchanges within 30 days of delivery for all items in their original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days to your original payment method.